WollowVoice Terms of Service

Service provider:Wollow Inc., a Delaware corporation (“Wollow”, “we”, “us”). Product: WollowVoice — generative voice studio at voice.wollow.ai.

1. Agreement

Wollow Inc. and the user (“you”) enter into a binding agreement by creating an account or using WollowVoice. You must read and agree to these Terms and our Privacy Policy before using the platform. The Terms apply whether you are an individual or representing an entity.

2. Description of the Service

WollowVoice is a software-as-a-service platform that lets customers generate, clone, design and deliver synthetic speech in over six hundred languages. The Service includes:

• Text-to-speech synthesis from a hosted neural model
• Voice cloning from short reference audio samples
• Voice design from natural-language descriptions
• Project, voice library, and team workspace management
• HTTP REST API and dashboard at voice.wollow.ai
• Billing, account management, and customer support

Features depend on subscription tier. Wollow may modify or discontinue features while maintaining the core functionality of paid plans.

3. Eligibility and Account Registration

Users must be at least sixteen years old. Minors require verifiable parental consent. You must provide accurate information and maintain the security of your credentials. You are responsible for all activity under your account and must report unauthorized access promptly.

4. Customer Data and Responsibilities

You retain ownership of all data you submit (text, reference audio, generated audio, voice clones). Wollow receives a limited license to process Customer Data only to operate the Service. You are responsible for:

• Data accuracy, quality, legality, and ownership
• Obtaining the consent of every individual whose voice is cloned or imitated
• Compliance with applicable speech, likeness, and impersonation laws
• Configuration of voices, tags, and dashboard preferences
• Maintaining your own backups of generated audio you wish to keep long-term

5. Voice Cloning and Likeness Consent

You may not clone, design, or generate the voice of any identifiable person without their explicit, informed, and revocable consent. You may not generate speech that impersonates real people, public figures, or fictional characters in a manner that could deceive listeners or infringe rights. Wollow may suspend or delete cloned voices and generated audio reported as non-consensual.

6. Subscription, Fees, and Payment

Paid plans require payment in advance. Fees, billing frequency, included characters, and overage rates appear on the pricing page and inside the dashboard. Subscriptions auto-renew at the end of each billing cycle unless cancelled. Fees exclude applicable taxes. Character usage above the included allowance is billed per the credit-pack pricing in effect at the time of consumption.

7. Cancellation, Suspension, and Termination

You may cancel at any time; the change takes effect at the end of the current billing period. After cancellation or termination:

• Your account becomes inactive at period end
• You have seven days to export voices, projects and generated audio
• Stored voice clones, generated audio, and uploaded reference samples are permanently deleted after the grace period
• You will receive an email notification at each step

Wollow may suspend or terminate accounts for breach of these Terms, fraud, abuse of the voice cloning policy, or applicable legal requirements.

8. Refund Policy

Subscription and credit-pack fees are non-refundable except where required by law. Partial billing periods are not pro-rated. Verified extended Service failures may receive credits or refunds at Wollow’s discretion.

9. Acceptable Use

You agree not to use WollowVoice to:

• Violate any applicable law or third-party right
• Generate non-consensual deepfakes, impersonations, or synthetic media designed to deceive
• Produce sexual content involving minors, hate speech, or content that incites violence
• Send spam, phishing, or unsolicited automated calls
• Harass, threaten, defame, or extort any person
• Generate fraudulent audio for identity theft, financial fraud, or election interference
• Reverse-engineer, scrape, or extract the underlying voice model weights
• Resell or sublicense the Service without written authorization
• Interfere with, disrupt, or overload the Service infrastructure

10. AI Model Output Disclaimer

Generated audio is the probabilistic output of a neural model and may contain artifacts, mispronunciations, or unintended bias. You are responsible for reviewing the output before publication or use in production. Wollow makes no warranty as to fitness for any particular purpose, broadcast quality, or suitability for safety-critical applications.

11. Third-Party Services

The Service may integrate with third-party platforms (payment processors, identity providers, cloud GPU providers). Such services are governed by their own agreements. Wollow is not responsible for their availability, accuracy, or content. Use is at your own risk.

12. Intellectual Property

Wollow owns the Service, its software, design, and trademarks. “Wollow” and “WollowVoice” are trademarks of Wollow Inc. You receive a limited, non-exclusive, non-transferable license to access the Service for your internal purposes during the active subscription period. Audio you generate using the Service is licensed to you for any lawful use, subject to these Terms and the Acceptable Use policy above.

13. Service Availability

Wollow targets high availability but does not guarantee uninterrupted service. Generation latency may vary with model load. The Service may be unavailable for maintenance, GPU provider incidents, or events beyond reasonable control. Advance notice will be provided when practicable.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. Wollow does not warrant that the Service will meet your requirements, that generated audio will match a specific reference voice, or that the Service will operate without interruption or error.

15. Limitation of Liability

Wollow is not liable for indirect, consequential, incidental, special, or punitive damages, including lost profits, lost goodwill, or loss of data. Total cumulative liability arising from or related to the Service is capped at the greater of one hundred US dollars (USD 100) or the fees you paid to Wollow in the twelve months preceding the claim.

16. Indemnification

You agree to defend and indemnify Wollow against any claims, damages, or expenses arising from your use of the Service in violation of these Terms, including non-consensual voice cloning, infringement of third-party rights, or misuse of generated audio.

17. Changes to the Terms

Wollow may update these Terms from time to time. Material changes are notified at least fourteen days in advance via email or in-service notice. Continued use of the Service after the effective date constitutes acceptance.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Disputes are resolved in the state or federal courts located in Delaware. Either party may seek injunctive relief in any court of competent jurisdiction.

19. General

These Terms together with the Privacy Policy constitute the entire agreement between you and Wollow regarding the Service. Provisions found invalid are enforced to the maximum extent permitted; the remainder stays in force. You may not assign these Terms without Wollow’s consent. Wollow may assign these Terms in a merger, acquisition, or sale of assets.

20. How to Contact Us

Email: legal@wollow.ai
Privacy & data requests: privacy@wollow.ai
Postal address available upon request.